Last Updated: June 2026
At SereneSlot (operated by WOOHWOH LLC), we strive to provide the best seamless SMS waitlist management software for your Spa. Our billing and refunds are handled by our Merchant of Record, Paddle.com.
You may cancel your monthly subscription at any time through your SereneSlot dashboard or by contacting our support team. Once canceled, your subscription will not renew, and you will continue to have access to the service until the end of your current paid billing cycle.
Monthly Subscriptions: Payments are non-refundable. We do not provide refunds or credits for any partial-month subscription periods or unused SMS credits.
Exceptions: If you experience severe technical issues that prevent the core functionality of the software from operating during your first 7 days of service, please contact us. Refunds in these rare cases are at the sole discretion of WOOHWOH LLC and Paddle.com.
For any billing inquiries, cancellation requests, or dispute resolutions, please reach out to us at:
Email: support@sereneslot.com